Managing Performance

This workshop offers experienced managers a forum to explore current Australian management issues impacting organisations such as talent management, current skills shortage, and develop skills and strategies for maintaining productivity.

The overall purpose is to:

• manage your staff's performance more effectively
• work with difficult situations & challenging stakeholders
• coach & mentor for improved workplace performance

Learning Objectives

• discuss the impact of current labour shortages and options being undertaken internationally
• manage different work styles & behaviours
• agree work goals & standards for individuals
• practise techniques for giving & receiving performance feedback
• recognise over-achievers and manage under-achievers
• explore ideas for dealing with difficult situations and conflict
• outline basic differences between mentoring and coaching
• understand the role, skills and techniques of the mentor & coach
• develop a mentoring and coaching style that suits you

Content

Session 1: Managing Work Performance

• Overview of common Performance Management Systems
• Setting goals and performance indicators
• Using competency standards
• Reviewing the Performance Agreement Process
• Planning and conducting the interview
• Giving & receiving workplace feedback
• Dealing with different work styles
• Skills session – demonstration and practical exercises

Session 2: Dealing with Difficult Situations

• Defining conflict
• Levels of conflict
• Types and dimensions
• Conflict resolution strategies
• Hearing their side (active listening, empathy, questioning, guiding skills)
• Telling our side (assertiveness)
• Dealing with difficult situations
• Using assertive language
• Games People Play

Session 3: Coaching & Mentoring

• Workplace support systems
• Defining coaching & mentoring
• Models of coaching
• On-the-job training, job & task analysis
• Coaching plans and templates
• Coaching small groups
• Mentoring roles and issues
• Types and perceptions
• Models and skills of mentors
• Building mentoring skills (Johari Window exercise)
• Adult learning techniques & Kolb Model
• Templates and checklists
• Action Plan & References

Target Audience

Experienced supervisors or managers and wish to enhance their people management skills. This workshop DOES assume prior training in supervision or team leadership

Duration

Two days

Maximum Participants

16