Enhancing Sales

Increased turnover and profitability benefits everyone. Individual sales people increase their income. Higher sales and profitability ensures a larger slice of the market, which provides continuous growth for the company and its clients.

This is the ultimate “win-win”, but is dependent on the sales & service skills and confidence of each person in the team. This course is designed to enhance existing skills in sales, service and communications.

Learning Objectives

This workshop will enable learners to:

• describe the “essential skills” required for sales & service
• discuss the phases of an effective sale
• practise key communication and sales skills
• consolidate good preparation & presentation techniques
• discuss obstacles and approaches to handling them
• understanding “personality types” and ways to work with them
• practise “making recommendations” and “closing the sale”
• consolidate the importance of handling rejection professionally
• extend sales opportunities with existing clients and new ones
• work on practical solutions and techniques for their sales

Content

Session 1: Basic Building Blocks of Sales & Service

Session 2: Presenting for the Sale

Session 3: Handling Difficult People

Session 4: Closing the Sale

Session 5: Personal Coaching Session

Target Audience

Staff and supervisors working in retail & account management environments.

Duration

One day (9.00am - 5.00pm)

Maximum Participants

14