Pam Harris

Professional History

Pam Harris has twenty years experience in the field of Learning and Development. Since 1991 she has been working with her clients on a consulting basis, as well as facilitating workshops for major training providers including Australian Institute of Management, Saxton Training and Development, Business In Action and DDI Asia Pacific.

Conducting a range of workshops in professional development and people skills, Pam works on a regular basis with corporate clients such as AMP Financial Planning, Mercer, Integral Energy and IBM. Pam has extensive experience in developing and tailoring programs to meet the needs of her clients

Pam specialises in people skills workshops, and is an accredited facilitator for the communication programs Think on Your Feet(R), Writing Dynamics™ and The Skilled Presenter™. She is also accredited in the Myers Briggs Type Indicator Instrument.

A recently completed nine year project was the training and formal behavioural assessment of financial planners in sales and client relationship skills. Pam has also undertaken a range of HR and recruiting projects.

Areas of Expertise

• Leadership and Management Skills
• Behavioural Interviewing
• Time Management
• Negotiation Skills
• Assertiveness
• Presentation Skills
• Customer Service
• Frontline Management
• Business Writing
• Sales Training
• Effective Communication
• Conflict Resolution

Background

Prior to establishing a Learning and Development consulting business, Pam managed the training function for an international bank, a major business association and a food manufacturer, and was a financial adviser for the Financial Service for Women. Her career in learning and development began after completing a degree in education, and the financial sector has been her main client focus.